Understanding Our 30-Day Money-Back Guarantee

1. 30-Day Money-Back Guarantee

Black X, operated by BlackX Technologies Inc., offers a 30-day money-back guarantee on all paid subscriptions. If you are not satisfied with your purchase, you may request a full refund within 30 days of your initial order date.

Refunds are processed by our Merchant of Record, Paddle.com Market Limited ("Paddle"), in accordance with Paddle's Refund Policy.

2. How to Request a Refund

Because Paddle is the Merchant of Record for all Black X purchases, refunds are issued directly by Paddle. To request a refund:

• •Visit paddle.net and locate your order using the email used at checkout
• •Or contact our support team at hello@blackx.app and we will assist you in submitting the request to Paddle

Refunds are typically processed within 3–10 business days, depending on your payment method.

3. Subscription Cancellations

You may cancel your subscription at any time from your billing settings. Upon cancellation, your access to paid features will continue until the end of the current billing period, after which your account will be downgraded to the free tier.

Cancelling a subscription does not automatically issue a refund — refunds are only issued under the 30-day money-back guarantee or where required by applicable law.

4. Black X Verified™ Certifications

Verified™ certification fees are eligible for the 30-day money-back guarantee. After 30 days, certification fees are non-refundable because the review work has been performed. Annual renewals follow the same 30-day window from the renewal date.